Contract Terms for Products
You can add contract terms to your products with minimum and maximum commitments, fixed terms, and grace cancellation periods. The main use of this feature is to allow you to enforce minimum commitment terms on your products and prevent a customer from cancelling within a certain period.
Contract terms on products are available for monthly billed products in Product as a Service type projects (meaning your customers are subscribing to a plan).
Types of contract terms
Grace cancellation provides a window of time where a customer can cancel without incurring any cancellation fees, for example. This might look like a 45-Day Money-Back Guarantee.
Minimum commitments allow you to create interesting offers that benefit you and your customers for the long term.
Maximum commitments allow you to automatically stop billing the customer after a certain time period is reached.
Fixed contracts give you additional flexibility to create contracts that run for a certain amount of time, can't be cancelled, and automatically expire.
Configuring contract terms
You can find contract terms all the way at the bottom when creating a new product or editing an existing one.
Minimum commitment
When a customer signs up for a contract with a 6-month commitment, they will not be able to cancel their subscription within that period after their subscription is activated. Only someone from your team will be able to force cancel a committed contract during this period.
Your customer can cancel their subscription(s) at any moment within the grace cancellation period or at any moment outside of their commitment.
Customers become eligible to cancel their subscription(s) 2 weeks prior to the end of their minimum commitment period to provide a "cancellation window" before the next billing cycle.
The grace cancellation period
The grace cancellation period is used to allow for offering various types of return policies or sales guarantees. For example, if you want to offer a 30-day money-back guarantee or are required to offer a right of withdrawal according to local e-commerce legislation.
Maximum commitment
Once the maximum commitment period is reached, the customer will not be billed anymore for this product. The plan a customer is subscribed to will remain active.
Fixed contracts
You can achieve fixed contracts by setting the minimum terms to be the same as the maximum terms. For example, to create a fixed contract that runs for exactly one year, expires afterwards, and can't be cancelled within that time, set the minimum and maximum terms to 12 months.
Frequently asked questions
When do contract terms get applied and when does a term start?
Contract terms are stored as soon as a subscriber signs up. However, the actual term only starts once the subscriber is activated.
Does the minimum commitment timeline start after the grace cancellation period has ended?
No, minimum commitment and grace cancellation periods are independent from one another and their timelines both start at the moment of customer activation. For example, if you set up contract terms for your product with a minimum commitment of 1 year and a grace cancellation period of 2 months, your customers would be eligible to cancel their subscription for the first 2 months and then not for 10 months after that.
Do changes in product contract terms apply to existing subscribers?
At the moment, you can disable/enable or modify the products' configured contract terms at any time. The changes will then only be applied to new subscribers signing up.
What happens when manually adding and removing products?
If you manually remove a product from a customer's subscription, its contract terms will be removed as well. Manually adding a product will recalculate the terms from the day the product got added, but you are able to adjust that date.
What about products that are part of a plan?
A product's contract terms will be ignored in case it is part of a plan. Instead, the plan's contract terms are applied. See Add contract terms to a plan for more information.
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